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    Vendor Management Service

    Orchestrating all the service providers in your data center can be overwhelming. A single point of contact for all vendors can ensure your infrastructure gets the proactive care it needs to perform well.

    Contact our experts
  • Seamless Service Execution

    A single point of contact to help you efficiently provision, coordinate and execute services across all critical infrastructure disciplines, using both OEM and third-party maintenance vendors.

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Service accountability

We’ll coordinate with all your service providers to establish optimal maintenance programs, schedule service and provide follow-up and reporting. A 24/7/365 hotline is available for standard or emergency maintenance requests, providing dispatch and event coordination services.

Benefits

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    Single point of contact for simplifying maintenance
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    Standardized scopes of service aligned with industry best practices
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    Dispatch and coordination of vendor service teams for corrective and emergency maintenance events
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    Clear, concise reporting on equipment maintenance and condition
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    Consolidated maintenance records enable trending and analysis
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    Optimized maintenance programs that increase reliability and reduce costs

Our Vendor Management Services include:

  • Maintenance Contract Management

    Management of all phases of maintenance contract procurement, from vendor selection, qualification, and bidding, to ownership of the contractual agreement. Single point of contact and billing for all critical infrastructure disciplines.
  • Maintenance Support

    Standardized scopes of work for all maintenance activities. Scheduling of maintenance events with coordination between activities. Interpretation of service reports and coordination of follow-on corrective maintenance work.
  • Emergency Response

    24/7/365 access to a specialized emergency support team via a dedicated hotline. Escalation, notification and dispatch of vendor service technicians according to customer specific protocols.
  • Vendor Contract Management

    The contract management process is designed to identify the most qualified vendors and ensure they deliver effective maintenance programs that provide the best customer value.
  • Preventative Maintenance

    Preventative Maintenance (PM) activities are organized by the scheduling team to fulfill the contract scope of service, according to how they best fit into other site activities and to take into account recent maintenance history. Maintenance events are coordinated to minimize downtime.
  • Command Center

    The Command Center is staffed 24/7/365 by Schneider Electric personnel to respond to client requests, emergency calls and event escalations.
  • Emergency and Corrective Maintenance

    Schneider Electric will work with the client and vendor service management to identify and recommend a solution that is in the best financial and operational interest of our client.
  • Reporting

    All vendor service reports are received by Schneider Electric personnel and reviewed for accuracy and completeness then sent to the client along with recommended follow-on activities and associated vendor quotations.
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Contact us to get a quote

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Nos conseillers sont disponibles pour répondre à vos questions de 8h00 à 18h00 du lundi au vendredi toute l'année.