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EM4800/E4800 error sending configuration to the meter from the configuration tool

Published date: 06 October 2019

Issue
When sending configuration and settings from configuration tool to EM4800/E4800 meter, an error occurs stating "Please review the reporting window times and reporting time zone. The current values are invalid. The reporting window must be smaller than 24hrs, it must be greater than or equal to zero".

Product
EM4800/E4800/EM4000 tenant meters

Environment
EM4800/E4800/EM4000 configuration tool

Cause
The Reporting Schedule "Start Time" and "End Time" are not set up correctly. 

Resolution
 

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