Browse FAQs

HEP meter

Published date: 03 October 2019

Issue
After making a change to the Log Export, any unsent log data is never sent from the meter. 

Product
High End Platform meters (HEP)
ION 9000
PM 8000
ION 7400

Environment
SMTP

Cause
When the module has a setup change the module is initialized with the new settings. The process of the initializing will set the log export module to the end of the data recorder. Any attempt to pulse the Log Export module to retrieve the old data will result in message in the meter's eventlog no new records found.

Resolutions
Intended behavior of meter. Be sure all data from desired Data Recorder is sent before making a change to the Log Export module.

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