Browse FAQs

PME 9.0 Fails at Verify Databases Step

Published date: 04 September 2019

During the install for PME 9.0 user gets error at Verify Databases step. This is shown in the picture below. 


The Installation Log contains the following error:
""END OF POST-DEPLOYMENT STAGE" was NOT found in C:\Program Files (x86)\Schneider Electric\Power Monitoring Expert\Database\Diagnostic\ION_Data_Upgrade.log" 

The ION_Data_Upgrade.log file contains the following:
Changed database context to 'master'.
Creating ION_Data...
Msg 5123, Level 16, State 1, Server VWMERION01P\ION, Line 1
CREATE FILE encountered operating system error 5(Access is denied.) while attempting to open or create the physical file 'C:\Program Files (x86)\Schneider Electric\Power Monitoring Expert\Database\ION_Data.MDF'.
Msg 1802, Level 16, State 4, Server VWMERION01P\ION, Line 1
CREATE DATABASE failed. Some file names listed could not be created. Check related errors.

Resolution:
Add the windows user running the installer to the Schneider Electric -> Power Monitoring Expert folder with full control. This can be done by right clicking on the folder and going to Properties -> security. 
 

Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.