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After entering my username & password in the authentication window for Ecostruxure Power Build Rapsody , I get an error message/software crashes/software does not open. What should I do?

Published date: 18 July 2019

After entering my username & password in the authentication window for Ecostruxure Power Build Rapsody , I get the following error message & I cannot use the software



1) Ecostruxure Power Build - Rapsody has undergone some improvements. One of the improvements is to Authenticate users using a new registration & authentication mechanism.
To learn more about the new registration & authentication mechanism you can refer to this FAQ - https://www.schneider-electric.com/en/en/faqs/content/?id=FA378867
2) If you get the above error message there could be 2 reasons:
a) Your internet connection is not stable or slow.
b) You are using your laptop/desktop in an IT environment which has a Proxy Script Configured/Proxy configured.

Please check the attached Microsoft powerpoint which will help you to overcome this issue.

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