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PME 9.0 - Cannot deactivate alarms in Management Console if logged in as a non-admin domain Windows users

Published date: 03 July 2019


Issue
Try to use Management Console's "Deactivate Alarms" feature, as a non-admin user, to deactivate one or more of those active alarms and the following error will appear:

"an unexpected condition was encountered while initializing the AlarmInactivator: Write to Primary data queue failed.."



Product Line

Power Monitoring Expert 9.0

Envorinment
Management Console -  "Deactivate Alarm" feature

Cause
PME's MQ setup uses the "Everyone" bucket for permissions and permissions set for the "Everyone" group DO NOT APPLY to domain users by default.

Resolution
Run Management Console "As Administrator" (i.e. the right-click menu in Windows).

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