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Does Schneider Electric have a master password to reset an application running on a Magelis HMI?

Published date: 04 June 2019

Issue
Does Schneider Electric have a master password to reset an application running on a Magelis HMI?

Product Line
Magelis HMI (all models)

Environment
Physical touchscreen panel

Resolution
No, Schneider Electric does not have a master password to gain access to user applications running on our Magelis HMI's. If you forget the password to login to your HMI, you will need to contact the original programmer to either inform you of the password or reset it for you by redownloading the entire application. Schneider Electric does not maintain the user application passwords that are installed on the HMIs. It is recommended that the Original Equipment Manufacturer or System Integrator and the End-User agree upon a password storage policy as required for future maintenance of the system.

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