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Windows 10 Device Manager doesn't recognize the USB cable after Windows Upgrade

Published date: 25 July 2019

Issue
The serial adapter TSXCUSB485/TSXCUSB232 isn't recognize by Device Manager of Windows 10 after Windows Upgrade and customers couldn't connect to the PLCs using these adapters, Windows reports a "Windows cannot start Device Driver - Code 39". This issue also could happen with the PLCs that use the Mini-B USB cable. 

Product Line
TSXCUSB485, TSXCUSB232, Quantum, M340, M580    

Environment
Windows 10 Version 1803, Control Expert v14, Unity Pro v13.1 or older 

Resolution
The version 14.13.0.0 of the PLC USB Driver Suite fixes this problem with a new activation mode for the driver, where it is now actived from the DriverStore after one of its supported devices has been plugged for the first time.
The link below is to download the version 14.13.0.0 of the PLC USB Driver:
https://schneider-electric.box.com/s/hfo99e04wuhiky4o2ddcbbz5j2rxnyen

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