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Why is the TMH2GDB not connecting to the M221?

Published date: 15 November 2018


Answer
Issue:
Getting an incompatible device error.

Product Line:
TMH2GDB V1.0
M221 

Resolution:
The firmware needs to be updated
If the value in %SW185 is 100hex, the unit must be exchanged as it is not possible to update the firmware in the field. 
If %SW185  = 0103 you can upgrade the firmware.  Follow the instruction in the TMH2GDDB user manual attached below
 

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