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How do I connect to my Magelis HMI via WebGate from my HP computer's browser if the WebGate ActiveX controls cannot be installed?

Published date: 12 November 2018

Issue

When I try to connect to my Magelis HMI via WebGate from my Hewlett Packard PC and attempt to install ActiveX controls, nothing happens.
How do I connect to my Magelis HMI via WebGate from my HP computer's browser if the WebGate ActiveX controls cannot be installed?

Product Line

Magelis HMI (XBTGT, XBTGK, XBTGH, XBTGTW, HMISTU, HMIGTO, HMIGTU, HMISCU, HMIGK, Magelis iPC) running Vijeo Designer v4.6 and higher

Environment

Hewlett Packard PCs running Windows 10, Internet Explorer

Cause

On HP machines, there is a security software package called HP Sure Click. Sites that are not designated as Trusted in HP Sure Click will not allow ActiveX Control installation.

Resolution

In the HP Sure Click, add the IP Address or the HMI's Hostname to the Trusted Sites list.
Note: If the IP Address is dynamic using DHCP, assign a Hostname to the HMI
 

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