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Why do I get a message saying "Must Call DPSG before ordering @ 888-778-2733" when trying to order a power board, gate drive board, or power module for an ATV71?

Published date: 12 December 2018

Issue:
Why do I get a message saying "Must Call DPSG before ordering @ 888-778-2733" when trying to order a power board, gate drive board, or power module for an ATV71? 

Product Line:
Altivar 71 power boards

Environment:
All

Cause:
Need to order replacement power board

Resolution:
This message pops up when trying to order power boards for ATV71 drives because some ATV71's were manufactured by Fuji, and there is a slight difference in the power boards for these drives. DPSG can use the drive's serial number to determine whether the drive needs a Fuji power board or not. Please make sure that you call us before ordering the power board. 

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