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Video: How to reset 'Supervisor' account password in Power Monitoring Expert (PME)

Published date: 04 October 2019

Issue
User would like to change or reset the supervisor user password to the default of "0" in PME.

Product
Power Monitoring Expert (PME) 8.2
Power Monitoring Expert (PME) 9.0

Environment
Control Panel

Resolution
Due to changes to security enhancements in PME 8.2 & 9.0, the supervisor user in PME can be changed with the following process.

1) Open Control Panel
2) Select "Uninstall Program" or "Programs and features" depending on the view in Control Panel
3) Select Power Monitoring Expert and click the "Change" button or right click on Power monitoring expert and select "Change" from the options
4) Click on "Reset Accounts" and follow the prompts to set the supervisor password to desired value.

 

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