Technical FAQs

Ask a Question

Why does my drive only take a run command when my PC is connected?

Issue:
Why does my drive only take a run command when my PC is connected?

Product Line:
All Altivar drives

Environment:
All

Cause:
Drive will run as soon as a laptop is connected and stop when laptop is disconnected

Resolution:
Check your drive's wiring for any loose connections. We have found an instance where a loose common wire caused this issue. 
Also, if you're giving the drive a run command from your PC (using SoMove), then the drive will only run while the PC is connected. Check to be sure of where your run command is coming from. 



 
Was this helpful?
What can we do to improve the information ?