Browse FAQs

COm X Configuration Transfer Issue

Published date: 27 September 2019

Issue
Copying the configuration from one Com'X to another causes connection issues.

Produce Line
Com'X 200, Com'X 210, Com'X 510

Cause 
The problem comes from the clone of the first com’x configuration. There is a bug in Com’X which is still not resolved in 3.6.3 nor 4.0.10. 
The backup and backup for the duplicate contains the connection information to DSP.
So when you apply the backup on another Com’X, the new Com’X will connect with old Com’X credentials.


Resolution
Avoid doing configuration transfers from one Com'X to another.

Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.