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What would cause the customers Ethernet switch to not allow the ATV630 and ATV930 drives single Ethernet port connections?

Issue:
What would cause the customers Ethernet switch to not allow the ATV630 and ATV930 drives single Ethernet port connections?

Product Line:
ATV630 and ATV930 using Ethernet and only one of the two parts are used like in a star configuration.

Environment:
All 

Cause:
Rapid spanning tree for the Ethernet port is active.

Resolution:
Using somove you will need to disable the RSTP under the Ethernet settings to allow the singe Ethernet connection to the switch. 

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