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PME 8.x - "There was a problem processing your request." when trying to open a Data Log Viewer in Web Diagrams

Issue
A customer is attempting to open a Data Log Viewer through the Diagrams section of Web Applications.


Product Line
Power Monitoring Expert 8.x

Environment
Web Applications - Diagrams

Cause
If the customer is using Internet Explorer as the web browser, it can default to no selected language in the request header of the web page.

Resolution
Configure the language settings within Internet Explorer.
Select Tools > Internet Options



Click 'Languages'. Within the Language Preference window, click 'Set Language Preferences'.



Select the default language configuration and apply the changes within Internet Options.
Close the browser and reopen to confirm the issue is resolved.





 
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