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PME Web Reports 'Download as an Excel Document' prompts the following error: "The file is corrupt and cannot be opened."

Issue
When attempting to download a generated report via web applications as an 'Excel Document', the following error is observed by Microsoft Excel: "The file is corrupt and cannot be opened."



Product Line
Power Monitoring Expert 8.2
Ecostruxture Web Services

Environment
Power Monitoring Expert
Microsoft Excel 2010, 2014 & 2016

Cause
The Microsoft Office Trust Center contains security and privacy settings to protect the system from potentially dangerous files.

Resolution
1. Run Microsoft Excel.
2. Click on File > Options.
3. Select Trust Center > Trust center settings.
4. Select Protected view.
5. Uncheck all the options under Protected View > OK.



6. Restart Excel and try to open Excel documents.
 
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