Browse FAQs

Why PME Management Console Freezes when Devices section is selected?

Published date: 22 March 2019

Issue:
When selecting the 'Devices' section of the Management Console the application goes into a Not Responding state and must be forcibly closed through the Task Manager.  All other sections of the Management Console open without issues.

Product Line:
PME 7.x / PME 8.x/PME9.0

Environment:
Management Console

Cause:
The xml files in the Power Monitoring Expert\config\managementconsole directory contain filtering information based on the user who is logged in and they can become corrupt.

Resolution:

*Warning: Take backups of any files prior to modifying them. Ensure the backups are in a location that will not be overwritten (i.e. the Desktop).​

Move the xml files contained within this directory to another folder and test the Devices section again which should now open as expected.

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