Browse FAQs

Power Monitoring Expert 8.2 - After upgrade to PME 8.2, I see an error 'Unable to load framework' when I go to Dashboards

Published date: 22 June 2019

If you have installed Azzo dashboard gadgets in a PME 8.1 system, and then upgrade to PME 8.2, Dashboards will no longer work. When you try to access them, you will see an error dialog (see attached file) stating:

'There was a problem initialising one or more framework items. If this problem persists contact the system administrator. Issue: The framework timed out during load.'

To correct this, uninstall the Azzo gadgets. There will be PME 8.2-compatible versions of the Azzo gadgets available shortly. Contact L4 Support for details.
 

Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.