Technical FAQs

Ask a Question

Can Power Meter Configuration Utility (PMCU) read on-board logs on a CM2000 via a Link150

Issue
ION Setup cannot read on-board logs for a CM2000 when communicating via a Link150 (Ethernet gateway). Power Meter Configuration Utility (PMCU) cannot communicate to a CM2000 that's downstream of a Link150.

Product Line
CM2000
Link150
PMCU
ION Setup
PME 8

Environment
Installation/Setup

Cause
Power Monitoring Expert (PME) and ION Setup can communicate with the CM2000 downstream a Link150, but ION Setup is not able to read on-board logs.

Resolution
When trying to retreive on-board logs, PMCU can be used to communicate to the CM2000 serially and downstream of an EGX100/300.
However, when the CM2000 is downstream of a Link150 ethernet gateway, PME is the only software that allows the user to view the on-board logs.
 
Was this helpful?
What can we do to improve the information ?