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Download incomplete in ION Setup

Published date: 25 March 2019

Issue
Download Incomplete occurs in ION Setup when trying to make a change to an onboard data log or onboard alarms/events in ION Setup

Product Line

ION Setup V3.0
Powerlogic Meters

Environment
ION Setup with Powerlogic Meters and onboard logs, alarms, or events. 

Cause
There are two causes for this scenario. 
1. ION Setup has poor communications to the device. 
2. An issue with older ION Setup builds

Resolution
1. Resolve any poor communications to the device. 
2. Upgrade to the latest build of ION Setup HERE

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