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Why can't my Magelis HMI Communicate over Ethernet?

Published date: 16 January 2019

Issue: Magelis HMI is unable to communicate over ethernet.

Product Line: XBTGT, XBTGK, XBTGH, HMISTO, HMISTU, HMIGTO, HMIGK, HMIGTU

Resolution: One common mistake people make is plugging the Ethernet cable into the RJ45 COM port of the HMI. First thing to check is to see if your Ethernet cable is actually plugged into the  Ethernet port (it is labelled accordingly).

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