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Why does the ADVC Recloser fail to close with an error "Close Request Denied"

Issue
ADVC U series recloser will not close. Event logs shows an event "Close Request Denied". The manual switch is able to open/close the switchgear.

Product Line
ADVC U Series Recloser

Environment
WSOS

Cause
A "Close Request Denied" event is generated when the motor pack does not report the correct open/close status of the switchgear.

Resolution
The motor pack must be removed and replaced with a new unit.
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