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Power Monitoring Expert (PME) 8.1 Vista crashes after being left open for a period of time

Published date: 02 January 2019

Issue
When viewing a Vista diagram for an extended period of time it becomes unresponsive or crashes the program.

Product Line
Power Monitoring Expert (PME) 8.1

Environment
PME 8.1 Vista

Cause
Vista diagrams with Scrolling Graph Display objects left open can cause the program to become unresponsive or crash.
The graph continues to collect data and consume server resources while the diagram is open and will eventually reach a limit.

Resolution
1.)  Apply the hotfix available at FA293828  for PME 8.1 to stop the Scrolling Graph Displays from consuming all server resources allocated.  They will, however, continue to collect and display data as needed.

2.)  Apply service pack 2.  PME 8.2 includes all fixes for this issue.

3.) Upgrade to the lastest version PME 9.0.  Please contact Technical Support for information on purchasing PME 9.0.

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