Technical FAQs

Ask a Question

Error 2738 retruned when installing the 'PROFIBUSRemoteMasterV1.3' software

Goals and Symptoms
'Error 2738.Could not access VBScript run time for custom action' is returned while trying to install the 'PROFIBUSRemoteMasterV1.3' software

Facts and Change
TCSEGPA23F14F

Causes and Fixes 
'Error 2738.Could not access VBScript run time for custom action' gets retuned during the installation of the  'PROFIBUSRemoteMasterV1.3' software,  





This error message indicates that the VBScript engine is either not registered or has an incorrect value in the registry for the PC operating system.  Thisi is a Windows operating system related issue and has nothing to do with the  'PROFIBUSRemoteMasterV1.3' software.   If you do a search on the web, you will get a list of articles regarding this error.

To resolve the issue you can try one of the the following
  • Perform a clean boot of the PC and then try installing the DFB again.
  • Register the VBScript engine (vbscript.dll ).



To register the vbscript.dll:
  • Log  into the PC as a Windows system administrator.
  • Click on Start Menu -> All Programs -> Accessories
  • Right click on 'Command Prompt' and select 'Run as administrator'.



 
  • Change the pathname to the appropriate pathname for the location (see note bleow) of the 'vbscript.dll' file.
  • Type 'regsvr32 vbscript.dll' into the Command Prompt and hit Enter





  Note:          If you are using 32-bit version of Windows:
           
                          Type cd %windir%\system32 into the Command Prompt and hit Enter

                   If you are using 64-bit version of Windows:
                   
                         Type cd %windir%\syswow64 into the Command Prompt and hit Enter




If the above prcoedures fails to resolve the issue, try
  • Log  into the PC as a Windows system administrator.
  • Backup the registry or create a resotre point.
  • Click on Start Menu -> All Programs -> Accessories
  • Right click on 'Command Prompt' and select 'Run as administrator'.


 
  • Type in 'Regedt32' and hit Enter to open the Registry Editor.



 
  • Click on 'HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID'



 
  • Locate the registry key named '{B54F3741-5B07-11CF-A4B0-00AA004A55E8}'
  • Right click on the key named '(B54F3741-5B07-11CF-A4B0-00AA004A55E8)'
  • Click on 'Delete.   (This  removes the incorrect entry for VBScript support on 64-bit Windows 7).
  • Close the 'Registry Editor'.


Note:        Be careful when editing the registry for the Windows operating system.  If the instructions are not followed exactly,
                you could corrupt the registry and make the PC inoperable.  If you corrupt the operating system, Schneider
                Electric cannot be held liable. 


 
  • Click on Start Menu -> All Programs -> Accessories
  • Right click on 'Command Prompt' and select 'Run as administrator'.
  • Change the pathname to the appropriate pathname for the location of the 'vbscript.dll' file.
  • Type 'regsvr32 vbscript.dll' into the Command Prompt and hit Enter





If this does not resolve the issue, you may need to try it on another PC.  

For further reading, reference the following articles on the web.:
  • https://support.cch.com/kb/solution.aspx/sw17516
  • http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/error-2738-could-not-access-vbscript-run-time-for/1a4499ae-8bc1-4534-9c6f-4d399ac70d9a
  • https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Installation-fails-with-message-Error-2738-Could-not-access-VBScript-run-time-for-custom-action-s.html
  • http://www.instant-registry-fixes.org/how-to-resolve-error-2738/
  • https://support.microsoft.com/en-us/kb/929135.
  • https://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/error-2738-could-not-access-vbscript-runtime-for/64ae2fd3-2701-4731-88fa-773ba88a74af
Was this helpful?
What can we do to improve the information ?