Technical FAQs

Ask a Question

Cannot open database ION_Data requested by the login. The login failed.

Accessing the Diagrams (WebReach) fails to connect to the database with the following error message:

Error with GenerateHTML: Cannot open database "ION_Data" requested by the login. The login failed.

Product Line
Power Monitoring Expert

Web browser

This can occur if the web page times out or there is a momentary laps in connection to the database. 

In many cases, closing out of the browser and logging back into the website will re-establish the database connection. 
Was this helpful?
What can we do to improve the information ?