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Why are my EGX300 web pages missing?

Issue
When trying to open EGX300 web page using IP address, it'll display error "HTTP 404 page not found" after entering correct username and password

Product Line
EGX300

Environment
HTTP server/Web pages

Cause
This issue possibly happens when file system (Memory) is corrupted

Resolution
Steps to troubleshoot and verify if file system is corrupted:

1) Login to EGX300 using FTP. In Windows you can do that by opening a windows browser and type:
ftp://[EGX 300 IP address] and enter username and password.
You'll notice all files/folders are gone. FTP is empty.

2) Open a web browser and access EGX300 using it's IP address.
after entering correct username and password, it'll display error "HTTP 404 page not found" 
Modify your address to the following:
[EGX300 IP Address]/index.shtml

You'll be able to see a corrupted EGX300 web pages, like the image below:

Click on "Diagnostics" tab and scroll down to "File System" section


You'll notice Total space and free space = 0 KBytes


That confirms that memory is corrupted. In this case, Gateway will need to be RMA'ed

If File System space is not showing as 0 KBytes, follow normal procedure for EGX300 firmware upgrade to upload a new copy of disk image to the gateway
Firmware upgrade process can be found in FA212757
Latest EGX300 firmware version can be found in FA242399
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