Browse FAQs

Who is authorized to upgrade the firmware of the Altivar Process Drive?

Published date: 30 July 2019


Issue:
Firmware upgrades made to the Altivar Process Drives.

Product Line:
ATV630, ATV650, ATV930, ATV950

Environment:
All Models and serial numbers

Cause:
None

Resolution:
In the US: 
Firmware revisions of the ATV630 and ATV930 Process drives should normally be updated by Schneider Electric Authorized Field Services, or by returning the product to our Repair facility.
In other cases, please contact the Drives Product Support Group or the local Drives PAE.
 

Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.