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Server error in '/reporter' Application. Login failed for user 'ION'. Reason: The password of the account has expired.

Issue:
A customer is attempting to access web reports within PME and received the error message below:



Product Line:
PME 7.2.2 / PME 8.0 / PME 8.1

Environment:
Web Applications - Web Reports

Cause:
The password for the SQL ION account has expired.

Resolution:
1) Open SQL Server Management Studio on the PME server
2) Expand the Security < Logins section
3) Right click on the 'ION' account and select 'Properties' from the menu
4) Uncheck 'Enforce password expiration' and click 'OK'
5) Open a command prompt window and run the command 'iisreset'
6) Once the reset completes log in to the PME web page and confirm that reports can now load successfully
 
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