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What can cause Vijeo-Frame.exe to fail to launch?

Published date: 24 July 2019

Issue:
Vijeo Designer is failing to launch and Windows shows the error messages stating Vijeo-Frame.exe has stopped working.

Product Line:
Vijeo Designer (all versions)

Resolution:
When Vijeo-Frame.exe fails to launch, it can be caused by many things. One possible cause is if the system dll files such as MSMXL4.dll and MSXML4r.dll are not being loaded from the correct location. To resolve this, simply copy a version of these files from another PC with Vijeo Designer (files are found at C:\Windows\System32). Put the files at C:\Program Files\Schneider Electric\Vijeo-Designer 6.2\Vijeo-Frame (or where VJD is installed)

Another possibility is if the installation did not succeed due to the lack of elevated Windows Administrator privellages. Please try to uninstall Vijeo Designer and re-install by running the setup.exe as an Administrator. (ie. Right-click, selet "Run as Administrator")

If the issue persists, please contact technical support for remote session to resolve the installation issue.

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