Browse FAQs

Missing data from Com'X series emails

Published date: 19 March 2019

Issue
Emails from Com'X do not include data exports such as .CSV files

Product Line
Com'X 510, Com'X 200, Com'X 210

Environment
Data exporting


Resolution
Make sure the Com'X is configured to log data, and confirm communications with downstream devices. 

If the Com'X is configured to log data and communicating to downstream devices, but not logging, confirm that the SD card inserted in the Com'X does not have "Write Project" engaged.
If "Write Project" is engaged, disengage it and restart the Com'X. 
 

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