Browse FAQs

What does the Vijeo Designer Runtime Error "Packet Send Incomplete. Possible cable problem" mean?

Published date: 14 February 2019

Issue:
What does the Vijeo Designer Runtime Error "Packet Send Incomplete. Possible cable problem" mean?

Product Line:
Vijeo Designer (all versions and all supported HMI models)

Resolution:
This error could be caused by noise on the serial line. Typically this error occurs when any sort of disruption of the serial connection between the two devices occurs. Anything is a possible cause from a severed cable, noise, bad shielding, bad connection.

One recommendation is to change the communication cable first to see if that resolves the error.

Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.