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PME 8.0 shows "Incorrect device password. Update device password through Vista..." error message in System Log Events

After upgrading to Power Monitoring Expert 8 (PME8) the following events related to EM4800 device type appear in System Log Events:

The user enters the 'password' in the Update Password field of EM4800's Miscellaneous page in Vista, however nothing happens.


Product Line
Power Monitoring Expert (PME) 8.0

System Log Events

EM4800 Driver does not recognize the password in PME 8. 
*Warning: Take backups of any files prior to modifying them. Ensure the backups are in a location that will not be overwritten (i.e. the Desktop).
  1. Stop ION Site Server Service
  2. Rename the existing xlEM4800.dll file in ...\system\bin folder (in case it is necessary to revert back)
  3. Copy the file extracted (unzipped) from the xlEM4800 attachment to ...\system\bin
  4. Restart ION Site Server Service
  5. Verify device is communicating and you can open the diagram in Vista
  6. Go to the Misc tab and reset the password in vista to "password"
  7. Check if the password update is listed in System Log Events (Managment Console) and the warnings have stopped
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