Technical FAQs

Ask a Question

Report Subscriptions for reports that use relative date ranges are running over the wrong date in PME 8.0

When a report subscription executes for a report that utilizes relative date ranges, the exported report spans the wrong date range.

Affected Reports:
  1. All reports that use the custom relative date ranges - see list below:
  2. Multi Device and Single Device Usage reports that use the relative date ranges in the list below:

  3. The Branch Circuit Power report if it uses the 'Yesterday' or 'Today' relative date ranges
  4. The PUE Summary Report if it uses the 'Today' relative date range.

Product Line
Power Monitoring Expert 8.0

Web Applications Report Subscriptions

Hotfix is included in newer versions of PME 8.1 and 8.2 .
It is recommended to upgrade PME if possible. 

Apply the attached Hotfix 48840
*Warning: Take backups of any files prior to modifying them. Ensure the backups are in a location that will not be overwritten (i.e. the Desktop).

1.    Stop the ION Report Subscription service
2.    Extract the files from Hotfix_4880 and merge into the existing "Power Monitoring Expert" directory, overwriting the existing files
3.    Start the ION Report Subscription service 
4.    Perform an IISRESET. This can be performed by typing and executing iisreset in Windows run prompt.

All affected reports will need to be resaved after applying the hotfix.
To do this, see the screen captures below:

Was this helpful?
What can we do to improve the information ?