Browse FAQs

Factory User must have read access enabled error when applying Advanced Security to an ION8650 in ION Setup

Published date: 25 March 2019

Issue
Can't apply Advanced Security to an ION8650 meter in ION Setup. 

Product Line
ION Setup 3.0

Environment
ION8650 with V420 firmware

Cause 
The new V420 firmware added a factory comms config setting in the Security Options Module. This is by default set to YES. If the old template that is loaded to the meter has the other Factory user settings set to NO it causes a problem in the new firmware.

Resolution
The issue is resolved with the latest version of ION Setup which can be downloaded from the link below:
ION Setup Latest Version

Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.