Browse FAQs

Event Notification Module 8.3 throws an error "Unable to send relay test request to server" when testing a subscription"

Published date: 13 September 2019

Issue
While using ENM 8.3, a user is attempting to test the ENM functionality by sending out a test email. However, when they click on the "test" button they get a pop-up stating, "Unable to send relay test request to server" when testing a subscription".

Product Line
Event Notification Module 8.3.x
PowerScada Expert 8.x
Power Monitoring Expert 8.x/9.0

Environment
Power Monitoring Expert Software Configuration

Cause
There are no errors in the Diagnostics tab in the Monitoring and Diagnostics webpage (http://<server name>:85). There are also no errors in the Windows Event Viewer. 

Resolution
This is likely because the SE Event Notification Service is not running. Once this service is started, the test page will get sent out successfully. 

Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.