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HMIG5U doesn't response to ping command from Editor PC

Published date: 28 June 2019

Issue
Cannot ping HMI from Editor PC

Product Line
Magelis 

Resolution
On new HMIG5U, Ethernet port 1 has been selected for download in Vijeo Designer.  A valid static IP address has been assigned to Ethernet Port 1. The editor PC is in the same network.
Application transfer via Ethernet failed. Ping command from editor PC to HMIG5U doesn’t work as well. However, the ping works from HMIG5U to editor PC.

This is due to Windows Firewall has been enabled by default. Depending on the connected network type, you may need to turn off firewall for “Home&Work Network”, as well as “Public Network”.

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