Technical FAQs

Ask a Question

EGX300 - iEM335X not showing Real Time Data due to Device Template Error

All the real time data from iEM3355 are shown N/A on Monitor tab of EGX300 with latest firmware and disk image 4.38 installed.
Related case in bfo 15520706.
The firmeare wasn't upgraed successfully, the [oldversion].upd file can still be found in root folder of EGX300 FTP site.
The issue can be addressed by removing the [oldversion].upd file and reuploading the newest disk image .upd file into FTP site again.
Was this helpful?
What can we do to improve the information ?