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Waveforms are not showing up in the browser under trending and forecasting tab of meter's website?

Trending and Forecasting tab does not display graph in the browser.
The browser shows “Done” at the bottom left hand corner with an exclamation mark inside a yellow triangle or “error on page” or “Javascript”.
Product Line
ECC21, PM8ECC, ION7650/7550/8650/8600 with Ethernet capability.
Internet Explorer, Mozilla Firefox, Chrome.
The browser is lacking required Active X component to display the graph.
The browser needs this Active X component to successfully display the graph: ProEssentials Install.exe
Install the ProEssentials Install.exe by double-clicking the executable. It is attached below. 
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