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Neither Real Time Data Nor N/A Is Displayed In WebReach

Goals and Symptoms


  • All diagrams load in WebReach, and historical data is retrievable, but no real time data displays. Where values should be updating in the diagrams, nothing is displayed, not even N/A. The operating system is a Windows 2003 Server with Service Pack 1.



    No real time data is displayed when a WebReach diagram loads; moreover, not even an N/A is displayed. If ShowSubscriptions.asp is used to view handle and data values, then nothing is displayed and Number of Subscriptions is 0. The operating system is likely Windows 2003 Server Service Pack 1.


Facts and Changes


Real Time


Windows 2003 Server Service Pack 1

Causes and Fixes

Internet Explorer browser settings need to be adjusted.



Within Internet Explorer, choose Tools/Internet Options and add http://<server name> to the list of trusted sites. See the following screen captures:




Original article#11696

Legacy KB System (APS) Data: RESL182922 V1.0, Originally authored by DaMi on 03/20/2007, Last Edited by DaMi on 03/20/2007
Related ranges: ION Enterprise
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