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Cannot View Custom Images on Diagrams in Web Component

Published date: 28 December 2018

Issue
Custom images and diagrams are not being displayed in Web, but appear in Vista.

Product Line
ION Enterprise
Struxureware Power Monitoring
Power Monitoring Expert


Environment
Custom images on diagrams

Cause
Vista can display images from any folder on the computer, but Web can only display images stored within a specific directory.

Resolution
Move the image to the following directory:
          ...<install path>…\config\diagrams\images

In order to better organize custom images, it is possible to create a new folder in the images directory as desired.

 


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