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PM3200: how to overcome "Firmware/Hardware Incompatibility" message in DLF-3000 attempting to apply language pack to the meter

When attempting to apply language pack firmware to PM3200 meter using DLF-3000, "Firmware/Hardware Incompatibility" message appears.

Product Line

Firmware Upgrade

The meter is not in "Language Pack Download Mode". 

*Warning: The firmware utilities listed here can cause permanent damage to your product if applied incorrectly. Before downloading any firmware updates, verify the firmware you are downloading is appropriate for the specific model number of your product. If you have any doubts, contact Technical Support for guidance.*

*Warning: Devices should be disconnected from all monitoring software before performing a firmware upgrade*

At the front panel of the meter do the following steps:

  1. Press "ESC" and "OK" keys simultaneously to get to "Config" mode.
  2. Enter the Password and press "OK."
  3. Click the key to scroll downward in the choices in the menu items in the left hand pane until you reach "LangDL."
  4. Under "LangDL", select "Enable Download."
  5. After the previous step, the meter is in LangDL mode. The LED at the top right corner of the front panel will continue to glow yellow while the meter is in this state.
  6. Now, the meter will accept the Language Pack download from DLF-3000 software. It will indicate "Passed" instead of "Firmware/Hardware Incompatibility" to allow the download of the language pack to the meter.
For instructions on how to upgrade the firmware, refer to KB article FA237861
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