Technical FAQs

Ask a Question

Tenant Metering Software Commercial Edition (TMSCE) does not show usage in the bill

Goals and Symptoms

The Usage, Previous reading, and Current reading do not show up in the bill's preview in TMS CE.

When the bill is generated, no errors populate.
Data is shown in the Load Profile Viewer.
Data is also populated in the TMSCE Diagnostics tool.

Causes and Fixes


This is because the rate that is chosen does not apply to TMSCE.
The following rate menu items are chosen:

The next screen does not apply to TMSCE bills, but the customer still has the option to fill it out.


Choose the appropriate component on the following screen to reproduce the rate:

Checking at least one of these items will give the customer the appropriate steps in the wizard needed to reproduce their rate.


Legacy KB System (APS) Data: RESL211057 V1.0, Originally authored by MaTh on 03/27/2013, Last Edited by MaTh on 03/27/2013
Related ranges: Tenant Metering Software
Was this helpful?
What can we do to improve the information ?