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"Unknown User" error when logging into ION Setup 3.0

When logging into ION Setup 3.0, the user see the error "Unknown User".
The credentials are being typed correctly.

Upgrading from ION Setup 2.2 to 3.0

The customer has an older version of ION Setup already installed on the machine and the two version are conflicting. OR, if customer doesn't remember their credentials and they get unknown user error. 

*Warning: Take backups of any files prior to modifying them. Ensure the backups are in a location that will not be overwritten (i.e. the Desktop)*

Back up the existing files for the ION Setup configuration
Refer to FA203707 for location and names of files to backup.

Once user have copied the existing files for the ION Setup configuration, uninstall all versions of ION Setup, restart the computer and then re-install the newest version of ION Setup as an administrator on the computer.

In last, the IONSetup.dat, DEVINFO.DAT, and SITEINFO.DAT file can be copied back into the folder afterwards to retain all setup/meter information added in ION Setup.
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