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Error during "Creating ION Enterprise Stored Procedures" portion of Event Notification Module (ENM) install

Goals and Symptoms

The ENM install is failing on step: Creating ION Enterprise stored procedure

Request Name: CreateIONStoredProc
Information: Error setting connection string

The following error is listed in the install log:

        • <?xml version="1.0" encoding="utf-16"?>
          UIMessageOnFail="Error setting connection string.">
          <ionDbRegKeys>SOFTWARE\Schneider Electric\ION Enterprise\7.0.1\Databases|SOFTWARE\Schneider Electric\ION Enterprise\7.0\Databases|SOFTWARE\Schneider Electric\ION Enterprise\6.0\Databases</ionDbRegKeys>
          <enmRegistryPath>SOFTWARE\Schneider-Electric\PowerLogic eSolutions\SPM</enmRegistryPath>

Upon further investigation, the following message is displayed in the install log:

An error occurred while determining IONE database connection. Exception: Could not find file 'PorductInfo.xml' at any of ...

Facts and Changes


Distributed ENM install (is likely to occur on non-distributed installs)

Causes and Fixes


Install is from a network share (mapped drive)


The customer should install ENM either from the DVD or from a local disk. Installing from a mapped/remote location can cause errors.

Legacy KB System (APS) Data: RESL210027 V1.0, Originally authored by MaTh on 12/14/2012, Last Edited by MaTh on 12/14/2012
Related ranges: Paging Module
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