Technical FAQs

Ask a Question

Tenant Metering Software (TMS) 1.5 print statements open in Microsoft Word and not in Internet Explorer

Goals and Symptoms

When statements are generated for printing, they are first displayed on the screen in Microsoft Word for viewing instead of the default Internet Explorer.

Causes and Fixes


The program that opens up .html/.htm files has been changed from the default Internet Explorer to Microsoft Word or another program.


Change the default program that opens up .html files.

1. Right click any .html or .htm file and click properties.
2, Click on the Change button on the properties window.
3. Change the default program to Internet Explorer. If Internet Explorer is not on the list, click Browse button and search for it on your system.
4. Apply the changes.

Legacy KB System (APS) Data: RESL209551 V1.0, Originally authored by MaTh on 11/02/2012, Last Edited by MaTh on 11/02/2012
Related ranges: Tenant Metering Software
Was this helpful?
What can we do to improve the information ?