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Data Log Viewer will not display the Snapshot Log from a ACM 37XX Meter

Goals and Symptoms


  • If a 37XX meter's snapshot recorder is logging data for a sliding or thermal demand parameter that is not configured, ION Enterprise Log Inserter will not log any data associated with that recorder. As such, when trying to configure a data log viewer within Vista, the required snapshot recorder will not appear in the query wizard.

Facts and Changes

PRODUCTS Affected3710, 3720, 3750

Causes and Fixes


In order for the desired snapshot recorder to be selectable in the query wizard, the user must configure the sliding or thermal demand parameter. To do this, open the meter in Designer, select Demand, insert the non-configured parameter and then send it to the meter. The user will then need to re-create the tree file for the meter so the log inserter then pulls that data log.

Legacy KB System (APS) Data: RESL208808 V1.0, Originally authored by MaTh on 08/07/2012, Last Edited by MaTh on 08/07/2012
Related ranges: 3750 ACM, 3720 ACM, 3710 ACM
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