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EPSS AR reports return "No Data Available"

Goals and Symptoms

When viewing a EPSS report, it returns the error "No Data Available".
The data has been verified to be in the database by running a Basic Table report.
The computer name has been recently changed

Causes and Fixes


The computer name has been changed


1. Close any Advanced Reports windows
2. Open the following file in notepad: \POWERLOGIC\Advanced Reports\WebContent\epss.xml

3. At the bottom of the file, modify the line '<DBConnectioString>Server=' to use the new computer name. In this example, 2PHTVH1 is the old computer name and needs to be updated.
4. Save the changes.
5. Re-run the EPSS report.

Legacy KB System (APS) Data: RESL204637 V1.0, Originally authored by MaTh on 02/23/2011, Last Edited by MaTh on 02/23/2011
Related ranges: Emergency Power Supply System (EPSS)
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