Technical FAQs

Ask a Question

Unable to access "APM Setup" page in Active Pager Module 6.1

Goals and Symptoms

When attempting to access the APM Setup page from the eSolutions web page, the following error is displayed:

Server Error in '/PLAPMSetupWeb' Application.

Access is denied.
Error Message 401.2.: Unauthorized: Logon failed due to server configuration. Verify that you have permission to view this directory or page based on the credentials you supplied and the authentication methods enabled on the Web server. Contact the Web servers administrator for additional assistance.


Facts and Changes

APM 6.1

Causes and Fixes


Enable Integrated Windows Authentication for the PLAPMSetupWeb website

1. Open Internet Information Services (Control Panel > Administrative Tools > Internet Information Services)
2. Expand the tree on the left to the following:
Local Computer > Web Sites > Default Web Site > PLAPMSetupWeb (Windows XP)
Local Computer > Web Sites > PLeSolutionsWeb > PLAPMSetupWeb (Windows 2003)
3. Right-click on PLAPMSetupWeb and select Properties
4. Click on the Directory Security tab and select Edit… in the Authentication and access control section.
5. Check the box for Integrated Windows Authentication

(Windows XP Screen Capture)

6. Perform an IISReset
7. Re-open the eSolutions webpage and access the APM Setup page

Legacy KB System (APS) Data: RESL201631 V1.0, Originally authored by MaTh on 03/12/2010, Last Edited by MaTh on 03/12/2010
Related ranges: SMS Add-on, Paging Module
Was this helpful?
What can we do to improve the information ?