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How to view ION Enterprise Webreach or Web Reporter in Mozilla Firefox

Goals and Symptoms

By default, ION Enterprise's Webreach and Web Reporter only support Internet Explorer (IE) as the web browser. Firefox has some additional security features that may make it more desirable for use by some. This article describes how the workaround to allow firefox to work with ION Enterprise Webreach and Web Reporter.
These error messages will appear if Mozilla Firefox is used to view Webreach or Web Reporter:

Error Message Text:
Noncompatible web browser

PowerLogic ION Enterprise requires Microsoft Internet Explorer version 6 or above to function properly. This web browser does not meet these minimum requirements.

Upgrade information for Internet Explorer can be found on the Internet Explorer homepage.

The Mozilla Firefox configuration described below is not a supported feature of ION Enterprise.

Causes and Fixes

Install the following Mozilla Firefox add-on:

  1. Configure the IE Tab add-on by going to IE Tab Options and adding the Webreach or Web Reporter url to the list.

  2. Webreach and Web Reporter should now work in Mozilla Firefox.


(Removed Image URL: /PubResEXPORT.nsf/2b87ee90be777fc085257c28006ee4ef/b996517d73e185a7c12575cb00109632/fl_block_5/0.1A60?OpenElement&FieldElemFormat=gif)Date Created: June 1, 2009
Last Revised: June 3, 2009
Original Author: MC
All content © 1992-2009 Schneider Electric

Legacy KB System (APS) Data: RESL199073 V1.0, Originally authored by MiNe on 06/04/2009, Last Edited by MiNe on 06/04/2009
Related ranges: ION Enterprise V6.0, ION Enterprise V5.6, ION Enterprise V5.5
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